Courier Dispatcher

Dispatch · Sterling, Virginia
Department Dispatch
Employment Type Full Time
Minimum Experience Entry-level
Compensation commensurate with experience

Company Bio


At Excel Courier, Inc. we work hard to remain leaders in our fast-paced, deadline-focused industry. Providing consistent superior service requires strict attention to detail, total dependability, and great teamwork under pressure. Staying current in a fast-moving field requires a strong focus on career development and we work to mentor and advance every team member. We maintain an open-door, results-focused culture reflected in casual and comfortable facilities designed for direct communication and easy interaction between teams.


Job Summary


Our On-Demand Courier Dispatchers organize and monitor daily on-call and scheduled work 24/7/365. They assign and route hundreds of jobs each day, ensuring on-time performance within strict client guidelines including, TSA, HIPAA, Bloodborne Pathogen, and dry ice regulations. They create positive and supportive working relationships with our independent contractor drivers in a dynamic, fast-paced work environment. Their ability to frequently task-switch and maintain focus in an often unpredictable environment is the bedrock of our success. 



Work Environment


We operate in a fast-paced call center setting.  In addition to our open office plan, you may need to occasionally enter our adjacent warehouse.  We routinely use standard office equipment like computers, headsets, phones, photocopiers, filings cabinets, push to talk radios, and warehouse equipment.



Physical Demands


While performing the duties of this job the employee is frequently required to walk, sit, hear, speak, hold, visually inspect, and utilize repetitive hand motions requiring finger dexterity and hand eye coordination. Employee must be able to work in a fast paced environment, handle stressful situations, lift and handle packages up to 50lbs, and maintain a professional and customer-friendly demeanor.  The ability to visually distinguish color is required.



Preferred Experience


  • 1 year experience on-demand same day services, Dispatcher, Operations Coordinator, Field Coordinator, Operations Associate, Operations Specialist, Operations Supervisor
  • Knowledge of Washington D.C. metropolitan area as well as familiarity with Baltimore, Richmond, and South Central Pennsylvania. 
  • Ability to read a map and evaluate routes
  • Experience dispatching and routing on call courier work is beneficial



Additional Requirements


You will need to satisfactorily complete a background and drug screening.  Once onboard you will need to complete: HIPAA , Bloodborne Pathogen, Dry Ice, COVID-19, and TSA training.



Benefits Include


Paid Holidays

Paid Time Off

Group Health Insurance - includes vision

Group Dental Insurance

401(k) Retirement Account with Match

FSA for Medical and Childcare expenses

Life Insurance



Thank You

Your application was submitted successfully.

  • Location
    Sterling, Virginia
  • Department
    Dispatch
  • Employment Type
    Full Time
  • Minimum Experience
    Entry-level
  • Compensation
    commensurate with experience