Company Bio
At Excel Courier, Inc. we work hard to remain leaders in our fast-paced, deadline-focused industry. Providing consistent superior service requires strict attention to detail, total dependability, and great teamwork under pressure. Staying current in a fast-moving field requires a strong focus on career development and we work to mentor and advance every team member. We maintain an open-door, results-focused culture reflected in casual and comfortable facilities designed for direct communication and easy interaction between teams.
Job Summary
Our On-Demand Courier Dispatchers organize and monitor daily on-call and scheduled work 24/7/365. They assign and route hundreds of jobs each day, ensuring on-time performance within strict client guidelines including, TSA, HIPAA, Bloodborne Pathogen, and dry ice regulations. They create positive and supportive working relationships with our independent contractor drivers in a dynamic, fast-paced, and demanding work environment. Their ability to frequently task-switch and maintain focus in an often unpredictable environment is the bedrock of our success.
Physical Demands
While performing the duties of this job the employee is frequently required to walk, sit, hear, speak, hold, visually inspect, and utilize repetitive hand motions requiring finger dexterity and hand eye coordination. Employee must be able to work in a fast paced environment, handle stressful situations, lift and handle packages up to 50lbs, and maintain a professional and customer-friendly demeanor. The ability to visually distinguish color is required.
Competencies
- Accountability
- Achievement Focus
- Communications
- Cooperation
- Conflict Resolution
- Customer Service
- Planning and Organization
- Problem Solving
- Quality
- Teamwork
Required Education and Experience
Knowledge of Washington D.C. metropolitan area as well as familiarity with Baltimore, Richmond, and South Central Pennsylvania
Ability to read a map and evaluate routes
Preferred Education and Experience
Experience dispatching and routing on call courier work is beneficial
Benefits Include
Paid Holidays
Paid Time Off
Group Health Insurance - includes vision
Group Dental Insurance
401(k) Retirement Account with Match
FSA for Medical and Childcare expenses
Referral and Performance Bonus and Recognition
