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Excel Group

Office Assistant

Courier Operations · Sterling, Virginia
Department Courier Operations
Employment Type Full Time
Minimum Experience Entry-level
Compensation $15/hour

Job Summary

The Office Assistant is responsible for providing overall support to the Vendor Manager in all functions of the position.  They will assist in communications with prospective and active vendors, gathering, analyzing, and presenting information and resolving interpersonal issues as required.   They will coordinate and verify compliance with all company requirements for contracting.  They will assist with the implementation of technical instruction and troubleshooting.


  • Essential Functions (Duties and Responsibilities) Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Communicate with prospective and active vendors to answer questions, disseminate or explain information, and address complaints.
  • Instruct others regarding the proper use of technology, updating, trouble-shooting and resolving technical and personal use issues.
  • Assess any skill gaps to meeting quality standards for services and customer requirements.
  • Actively listen to vendors, asking appropriate questions, adjusting actions in relation to others, while being aware of vendor reactions and their motivations behind their actions.
  • Use of strong interpersonal skills to develop and maintain constructive and cooperative working relationships
  • Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Maintain and update filing, inventory, emailing, and database systems while proofreading and recording data.
  • Process and prepare documents.

Work Environment

This job operates in a loud call center office setting, as well as a temperature-controlled warehouse at times. This position routinely uses standard office equipment such as computers, phones, photocopiers, filings cabinets, push to talk radios, and warehouse equipment.


Physical Demands

While performing the duties of this job the employee is frequently required to walk, sit, hear, speak, hold, visually inspect, and utilize repetitive hand motions requiring finger dexterity and hand eye coordination. Employee must be able to work in a fast-paced environment, handle stressful situations, lift and handle packages up to 50 pounds, and maintain a professional and customer-friendly demeanor.  The ability to visually distinguish color is required.  The position requires frequent problem solving and critical thinking.  The employee will be required to read, write, organize and interpret data and oversee the behavior of others.



  • Adaptability
  • Continuous Learning
  • Customer Service
  • Accountability
  • Managing Relationships
  • Problem Solving
  • Quality
  • Recruitment and Staffing
  • Strategic Thinking
  • Teamwork
  • Use of Technology


Required Education and Experience

High School diploma or GED equivalent. 


Preferred Education and Experience

Experience working with a variety of personalities in challenging situations


Additional Eligibility Requirements

Satisfactory completion of background and drug screening, HIPAA, Bloodborne Pathogen, and TSA training


Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

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  • Location
    Sterling, Virginia
  • Department
    Courier Operations
  • Employment Type
    Full Time
  • Minimum Experience
  • Compensation