The Client Services Representative monitors EDI, fax machine, email, and web portals. Communicates to current, as well as potential customers, enters job orders, monitors job progress, and reports back to clients when necessary. Client Services will also organize client paperwork, assist in the billing process and adhere to client specifications. This position may also perform basic clerical duties.
Essential Functions (Duties and Responsibilities) Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job operates in a demanding, high stress, fast paced call center office setting, as well as a temperature controlled warehouse at times. This position routinely uses standard office equipment such as computers, phones, photocopiers, filings cabinets, push to talk radios, and warehouse equipment.
While performing the duties of this job the employee is frequently required to walk, sit, hear, speak, hold, visually inspect, and utilize repetitive hand motions requiring finger dexterity and hand eye coordination. Employee must be able to work in a fast paced environment, handle stressful situations, lift and handle packages up to 50 lbs, and maintain a professional and customer-friendly demeanor. The ability to visually distinguish color is required.
Required Education and Experience
High school diploma or GED equivalent
Preferred Education and Experience
Call center office experience
High volume Client service experience
Additional Eligibility Requirements
Satisfactory completion of background screening, drug screening, HIPAA training, Bloodborne Pathogen training
Work Authorizations / Clearance
Satisfactory completion of TSA training.
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